Automotive Diagnostic& Analysis System
Autel MaxiSys Ultra
Autel MaxiSys Pro
Autel MS908SPro
Autel Maxisys MS919
Autel Maxisys MS909
Autel MK908Pro
Autel MaxiSys Elite
Autel MaxiSys CV
Autel MaxiSys MS906
MaxiSys MS906BT
MaxiSys MS906TS
MaxiPRO MP808
Autel MaxiDas DS808
MaxiCom MK808
J2534 Pass Through
Autel Maxiflash PRO
Autel MaxiCheck
Autel MaxiCheck MX808
Professional Scan Tools
MaxiDiag Elite MD802
MaxiDiag MD808
Autel DiagLink
Autel Software Update Service
Autel TPMS Diagnostic & Service Tool
Autel MaxiTPMS TS401
Autel MaxiTPMS TS601
Autel MK808TS
Autel MaxiTPMS PAD
MX-Sensor 315MHz
MX-Sensor 433MHz
Autel MaxiTPMS Series Software Update Service
433/315MHz 2 In 1
Code Readers/ Code Scanners
Autolink AL319/ML319
Autolink AL419
Autolink AL619/ML619
Autolink AL439
Autolink AL539
Autolink AL539B
Autolink AL609/ML609
MaxiLink ML629/AL629
Electrical Testers
PowerScan PS100
Digital Inspection Cameras
Maxivideo MV208
Maxivideo MV400
Autel MaxiIM
Autel IM608 Pro
Autel MaxiIM IM608
Autel MaxiIM IM508
Autel Drones
Evo II 8K-Standard
Evo II 8K-Rugged Bundle
Evo 2 Pro 6K

Return Policy

Return Refund Policy
We are committed to your satisfaction.
We promise to obey the return refund policy when the item has the problem below but you must send back the item, after knowing your problem and what you want us to do.

RMA (Returned Materials Authorization) Information
A. For all returns you have an obligation to contact us to request an RMA number (return merchandise authorization number). You can contact us at anytime by using our online chat or emailing us with your return request. Contacting us first is very important. Why? Because unidentifiable packages shipped to our warehouse may become lost or returned to you as unaccepted. So please talk to us before shipping back any product. We are always happy to issue an RMA to any customer that requests one.

B. For any product that has a quality problem: If the product never works or was damaged during shipment, we will issue you a 100% refund. We may request you to return the product to analyze the exact nature of the problem. If we request a return shipment, please make sure to retain all the original shipping packaging. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

C. For returns caused by customers' wrong/duplicate purchase or inappropriate operation on the products, we may charge a restocking and handling fee. Upon return of the product will promptly issue you an 80% refund of the purchase price. It will take 5-7 working day to receive the package. After we receive the item, we will refund you within 3 working day. The refund can be received within three (3) business days.

D. For any miss-shipped items (lost items, wrong item or incomplete item), we will pay all the shipping and related fees. We will give you the choice of returning the product for exchange or refund. Please contact us in time. Please provide the picture of the packing list on the outer package and the picture of the product. Once we confirm the package is not shipped or we send the wrong product, we will ship the new product or refund you within 5 working day.

E. Refund requests may be refused if our QC staff determines that a clients' carelessness caused a fault in the product. Nonetheless, you can always return a product for replacement or repair. However, in these cases, there will be a required payment for the back and forth shipping fees.

F. Important note about return packages, if any return package does not meet our the requirements stated in items A-E, then all the shipping charges are the buyer's responsibility.

Notice for shipping options when return full refund:After you confirm the return item with us and we issue you an RMA number, please use regular airmail or EMS to return it. Make sure to use the shipping address our customer service provides. DO NOT USE DHL, UPS, FEDEX or TNT. Why?Because we cannot get your return item if you send anything to us via these methods, and then we cannot give you a refund or exchange.

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