What are customs? Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.
Who will be responsible for my import duty?
Import duty is what your country customs will charge you when your package passes through your country customs. It’s always the buyer’s responsibility to clear customs and pay the relevant customs duties. So dear customer, your package import duty will be responsible by the importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country’s tariff policy and can not confirm the customs cost.
Autelonline.com doesn’t add the import duty to our product price or our shipping cost.
How much I will be charged for the import duty?
The amount of customs is different from one country to the other country according to your country's tariff policy.
Please note:
Our shipping options include Regular Mail and Express Service. So the number of customs will be different.
For packages shipped by Airmail Post (please refer to our Shipment Policy), we usually declare invoice value as 10usd and mark it as a gift. Usually, we do like this, your package will not be charged for a high import duty by the customs, but it depends on your country;s tariff policy)
For packages shipped by Express Service, such as DHL, UPS, EMS, and TNT. The amount of import duty will be charged differently because of the difference in your importing country’s tariff policy.
DHL upgraded its policy about declared value:
1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not deliver the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please get this note.
To resist the too-low declared value; the Customs regulate some customs clearance policies. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time, you as package receiver will be blacklisted in the Customs and DHL.
2. If you sign for the package with your name, we will be required by DHL Company to provide the trade documents between us.
UPS and EMS: So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you can’t wait for your package, we recommend you Airmail Post, the delivery time of Airmail Post is usually 7-18 days but will charge less import value.
What will we do to reduce your import tax?
If you have specific requirements on the declared value of the invoice that we will give to DHL when shipping your package, please leave a message on our website or mail to
sales@autelonline.com, we will do as you required.
If you have no instruction about the invoice declaration value, usually we will declare the item value range from 20USD-200USD which depends on the package weight and package volume.
What will we do if your package encounters customs clearance issues?
When you encounter customs clearance issues, we will supply you with the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such a situation.
If you are from Ecuador, please notice:
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, the seal of the Company/Firm
2. Invoice number, the correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number.
To successfully clear your package, please leave us your contact information: address, contact name, and phone number when you ordered on our website. Otherwise, your package may be detained for up 8 days, so be fined 130usd per package. Hope you understand.
