Custom & Import Tax
What are customs?
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first.
Who will be responsible for my import duty?
Import duty is what your country customs will charge you when your package passes through your country customs. It’s always the buyer’s responsibility to clear customs and pay the relevant customs duties. So dear customer, your package import duty will be responsible by the importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country’s tariff policy and can not confirm the customs cost.
Autelonline.com doesn’t add the import duty to our product price or our shipping cost.
How much I will be charged for the import duty?
The amount of customs is different from one country to the other country according to your country's tariff policy.
What will we do if your package encounters customs clearance issues?
When you encounter customs clearance issues, we will supply you with the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such a situation.
If you are from Ecuador, please notice:
According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:
1. Shipper LOGO printed at the top left corner
2. Signature, the seal of the Company/Firm
2. Invoice number, the correct number of f items, shipping date
3. Full receiver contact information: address, contact name, phone number
4. Country of origin, product brand name, the full description of goods (name, function, ingredients)
5. Item number.
To successfully clear your package, please leave us your contact information: address, contact name, and phone number when you ordered on our website. Otherwise, your package may be detained for up 8 days, so be fined 130usd per package. Hope you understand.
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