FAQS

Choose based on your vehicle, diagnostic needs, and budget. Contact our support team at sales@autelonline.com for advice.

Yes. US/UK/EU delivery usually takes 3–7 business days; other regions take 7–15 business days.

Yes, within 30 days if unused. Please contact our team sales@autelonline.com for return instructions and eligibility.

PayPal, Afterpay, Klarna and Credit and Debit Cards such as Visa, MasterCard, American Express, Discover, JCB

Most global OBDII vehicles from 1996 onward. Some advanced functions depend on car make/model/year. Check this link: https://www.autel.com/vehicle-coverage/coverage2

Yes! Our technical team provides post-sale support via email and live chat.

Most tools include 1–2 years of free updates. After that, update subscriptions are optional but recommended. Buy Upgrade card here

We will replace or repair it under warranty. Please contact support with order details and issue description.

Yes. We are an authorized Autel reseller. All products are genuine and come with manufacturer warranty. Check our Authorization Page.

Yes, Autel tools support multiple vehicles and brands. You can use one tool across different cars.

Once shipped, you'll receive a tracking number via email. You can also contact support to check status.

Yes. Contact sales@autelonline.com with your business details for volume discounts.

Most Autel tools support English by default. Other languages (Spanish, French, etc.) may be available—contact us to activate.

We ship from local warehouses in the US, Germany, and UK depending on your region.